Which type of question requires the caller to explain a piece of information?

Which type of question requires the caller to explain a piece of information?

• A. Yes/No
• B. Open-ended
• C. Leading
• D. Hypothetical

Answer: (B)

Opening the type of question that asks the caller to explain a piece of information means inviting them to describe details in their own words rather than giving a simple yes or no. Open-ended questions prompt the caller to provide more elaborate information about what happened, where it occurred, who was involved, when it started, and what they observed. This richer detail is essential for accurately assessing the situation, prioritizing responses, and giving precise instructions. In contrast, yes/no questions yield only a single word or short answer, making it harder to understand the full picture. Leading questions steer toward a particular response, and hypothetical questions ask the caller to imagine possibilities rather than report actual events.

Opening the type of question that asks the caller to explain a piece of information means inviting them to describe details in their own words rather than giving a simple yes or no. Open-ended questions prompt the caller to provide more elaborate information about what happened, where it occurred, who was involved, when it started, and what they observed. This richer detail is essential for accurately assessing the situation, prioritizing responses, and giving precise instructions. In contrast, yes/no questions yield only a single word or short answer, making it harder to understand the full picture. Leading questions steer toward a particular response, and hypothetical questions ask the caller to imagine possibilities rather than report actual events.