Which active listening technique would help gain more information about the type of incident?

Which active listening technique would help gain more information about the type of incident?

• A. Paraphrasing
• B. Ask Clarifying Questions
• C. Summarizing
• D. Reflecting

Answer: (B)

To determine the type of incident, you need precise details that aren’t always provided in a single statement. Asking clarifying questions prompts the caller to supply critical specifics—location, the nature of the incident, hazards, number of people involved, whether there are weapons, injuries, or medical needs. This direct probing fills gaps and lets you classify the incident quickly so the right resources are dispatched. Paraphrasing confirms you understood what was said, which helps accuracy, but it doesn’t actively uncover new details about the incident type. Summarizing provides a concise recap, which is useful after information is gathered, yet it may omit newly revealed specifics. Reflecting focuses on the caller’s feelings to build rapport, not on extracting the concrete facts needed to categorize the incident.

To determine the type of incident, you need precise details that aren’t always provided in a single statement. Asking clarifying questions prompts the caller to supply critical specifics—location, the nature of the incident, hazards, number of people involved, whether there are weapons, injuries, or medical needs. This direct probing fills gaps and lets you classify the incident quickly so the right resources are dispatched.

Paraphrasing confirms you understood what was said, which helps accuracy, but it doesn’t actively uncover new details about the incident type. Summarizing provides a concise recap, which is useful after information is gathered, yet it may omit newly revealed specifics. Reflecting focuses on the caller’s feelings to build rapport, not on extracting the concrete facts needed to categorize the incident.