Using 'I' messages on a call helps to humanize yourself and accomplish which of the following?

Using 'I' messages on a call helps to humanize yourself and accomplish which of the following?

• A. Apologize frequently
• B. Tell your caller how their actions are making you feel when they say or do something
• C. Interrupt to speed up
• D. Claim authority

Answer: (B)

Using "I" messages on a call is a way to express how you’re affected by the caller’s actions without blaming them. This helps you sound human and keeps the conversation from becoming accusatory, which reduces defensiveness and invites cooperation. The best choice is telling your caller how their actions are making you feel when they say or do something, because it communicates the impact directly and encourages a more constructive response. Other approaches—apologizing excessively, interrupting to speed things up, or asserting authority—tend to shift the tone away from collaboration and can escalate tension rather than de-escalate it.

Using "I" messages on a call is a way to express how you’re affected by the caller’s actions without blaming them. This helps you sound human and keeps the conversation from becoming accusatory, which reduces defensiveness and invites cooperation. The best choice is telling your caller how their actions are making you feel when they say or do something, because it communicates the impact directly and encourages a more constructive response. Other approaches—apologizing excessively, interrupting to speed things up, or asserting authority—tend to shift the tone away from collaboration and can escalate tension rather than de-escalate it.