Requiring callers to press designated TTY keys repeatedly until recognized as a TTY call is ____ ADA rules.

Requiring callers to press designated TTY keys repeatedly until recognized as a TTY call is ____ ADA rules.

• A. compliant with
• B. a violation of
• C. an approved practice
• D. not addressed by the ADA

Answer: (B)

Accessibility means the telecommunication system must be usable by people with disabilities without extra hurdles. Requiring a TTY caller to press specific keys over and over to get recognized adds an unnecessary barrier and delays communication. ADA rules expect relay services to be readily available and integrated so the caller can connect without extra steps. So this practice would violate ADA requirements because it denies equal access to the phone system for TTY users.

Accessibility means the telecommunication system must be usable by people with disabilities without extra hurdles. Requiring a TTY caller to press specific keys over and over to get recognized adds an unnecessary barrier and delays communication. ADA rules expect relay services to be readily available and integrated so the caller can connect without extra steps. So this practice would violate ADA requirements because it denies equal access to the phone system for TTY users.