Repeating back the last word or phrase the caller has just said is an example of the active listening technique, ____.

Repeating back the last word or phrase the caller has just said is an example of the active listening technique, ____.

• A. Reflective/Mirroring
• B. Paraphrasing
• C. Summarizing
• D. Probing

Answer: (A)

Repeating back the last word or phrase is a form of reflective listening, a type of active listening technique. By echoing the caller’s immediate words, you show you’re tracking exactly what they’ve said and invite them to continue sharing more details. This clarifies understanding in real time and helps build rapport, which is crucial in a telecommunicator setting where precise information matters. It’s distinct from paraphrasing, which restates the message in your own words; from summarizing, which condenses the overall content; and from probing, which asks for additional information with a question.

Repeating back the last word or phrase is a form of reflective listening, a type of active listening technique. By echoing the caller’s immediate words, you show you’re tracking exactly what they’ve said and invite them to continue sharing more details. This clarifies understanding in real time and helps build rapport, which is crucial in a telecommunicator setting where precise information matters. It’s distinct from paraphrasing, which restates the message in your own words; from summarizing, which condenses the overall content; and from probing, which asks for additional information with a question.