If a secondary PSAP is needed for handling an emergency call, the caller should be ______ there.

If a secondary PSAP is needed for handling an emergency call, the caller should be ______ there.

• A. connected to
• B. transferred to
• C. redirected to
• D. placed on hold

Answer: (B)

When a secondary PSAP is needed, the caller should be transferred to that PSAP. This formal handoff moves the emergency to the agency with the proper jurisdiction and resources to respond, while carrying over the information gathered so responders have context. Simply connecting to or redirecting the caller can leave the case ambiguous or misrouted, and placing the caller on hold causes delays. A true transfer ensures the right agency answers and takes responsibility for the incident.

When a secondary PSAP is needed, the caller should be transferred to that PSAP. This formal handoff moves the emergency to the agency with the proper jurisdiction and resources to respond, while carrying over the information gathered so responders have context. Simply connecting to or redirecting the caller can leave the case ambiguous or misrouted, and placing the caller on hold causes delays. A true transfer ensures the right agency answers and takes responsibility for the incident.